Any doubts? We can help you!
Getting started with Mundi
How can I access Mundi’s platform?
What is Mundi financing?
Why do I need to share my CIEC password?
Do I need to submit physical documents or collateral?
Onboarding
Why do I need to upload the last 3 months of bank statements to receive a preliminary credit offer?
What are Mundi’s security standards?
Invoice advance
Request an invoice advance
How do I request an invoice advance from Mundi’s platform?
What if I can’t find the invoice I want to upload?
What is the maximum term for invoice advances?
What percentage of the invoice value can be financed?
What happens with the percentage of the invoice that is not financed?
Can I finance invoices that have already been partially paid?
What is a Proof of Delivery (POD)?
What is Mundi Flex?
What are the operational models of Mundi Flex?
How long does it take for my request to be approved?
When will I receive the funds from my advance?
Is the credit line in USD or MXN?
Why do I need to sign a promissory note?
How to request a new business relationship?
Manage an advance in progress
How do Mundi invoice advances work?
How can I track my advances?
How can I modify or cancel a requested advance?
Why does an invoice appear as overdue even though it has been paid?
MXN Invoice Factoring
Can I receive the funds from my advance requests in USD?
Will the collection account be under my name?
Where can I see the payments I receive from my clients?
Can I receive the settlement in USD?
Payments from your buyers and repayments to Mundi
How is collection managed?
How can I confirm that Mundi has received my client’s payment?
How does the payment application work?
Fees and collections
How does the monthly service fee work?
What happens if the invoice is not paid?
Do you offer a grace period before charging additional fees?
Do you issue receipts for the fees charged?
Overdraft
What is an overdraft on my credit line?
Is it possible to overdraft my credit line?
What happens if my line is overdrafted?
Why is my request under review?
Why can’t I request new advances on one of my lines?
What should I do to regularize my line?
Where can I see the status of my line?
Revolving Credit Line
How does the Mundi Credit Line work?
How can I access funds from my revolving line?
Can I withdraw partial amounts or do I have to use the full line?
How can I check my available balance?
How and when should I make payments on my line?
What happens if I pay early?
What happens if I'm late on a payment?
What interest rate applies and how is it calculated?
Are there any additional fees (opening, drawdown, maintenance, etc.)?
How do I request a limit increase?
Can I operate in foreign currency or only in local currency?
Where can I check my transactions and account statements?
How will I be notified about payments, interest, and due dates?
Why is my Credit Line blocked?
How does the Revolving Line payment application work?
Understanding balances and reports
Collections Reports
What is the Payment Relation Report?
How to download Collections Reports?
Why are some received payments not showing in the Payment Relation Report?
Can I obtain a Payment Relation Report from before September 2024?
Factoring Report
What is the Factoring Report?
How to download Factoring Reports?
Can I get a Factoring Report from before January 2024?
Mundi Cuenta collections and payments
Using your Mundi Cuenta
What is the Mundi Cuenta?
Does it have any opening or maintenance fees?
Who manages the account?
Which bank is the account linked to?
How long does it take to activate the account?
Liveness Check
What is the liveness check and why is it required?
What do I need to have on hand to complete the liveness check?
How does the process work?
What if there’s an error or the process doesn’t go through?
How long does it take?
Receiving and using your MXN balance
How do I activate my MXN balance?
Can I have multiple currency balances and convert between them?
What are the limits and costs for MXN transfers?
Will reports show both currencies?
How can I receive MXN payments?
Do I need to provide extra documentation?
How do I download my Mundi Cuenta account statement?
In what formats can I download my account statement?
Can I download account statements from previous months or periods?
I'm having trouble downloading my file, what should I do?
Currency Exchange
How can I start exchanging currencies?
Why choose Mundi for your transactions?
How do I exchange currencies?
What are the operating hours?
What is the transaction limit?
What are the transfer fees?
Which currencies can I exchange?
What happens if I don’t fund a transaction?
Can I cancel a transaction?
How long does it take to receive the funds?
Why is my transaction delayed?
How do I add a new beneficiary?
How can I change beneficiary information?
How does balance conversion work?
What exchange rate is used for conversions?
How long does it take for the converted funds to reflect?
Is there any cost or fee for making a conversion?
Are there minimum or maximum limits for currency conversion?
Manage your bank accounts
Bank accounts to receive your invoice advances
What is the default account for financing?
What information do I need to register a bank account?
How can I add a new default bank account?
Can I register a foreign bank account?
How many bank accounts can I have registered?
How can I update my default bank account?
Can I use third-party bank accounts?
Users, access & security
Login and authentication
Why do I need an authentication code to access the platform?
What to do if you don't receive the verification code?
What happens if I enter the verification code incorrectly?
User and collaborator management
How to grant a collaborator access to the platform?
How can I change the email I use to access the platform?
Get help and support
How can I contact the support team?
How can I contact the support team?

We’re here to help! You can message us on WhatsApp or call us at +52 55 9225 1960, or send an email to [email protected].


Our support hours are Monday to Friday, from 9:00 a.m. to 6:00 p.m. (Mexico City time).