Depending on the payment method chosen by your client, there may be delays in reflecting the deposit in your account. If your client paid via WIRE transfer, the deposit may take up to 24 hours to reflect in the account. If the payment was made via ACH transfer, the estimated time is between 48 to 72 business hours. Finally, if the payment was made via check, the delay could be between 10 to 15 days.

Once the deposit is registered, the Mundi team will proceed to apply the payment. This process may take up to 24 business hours. Although the payment application may take time, the date the payment was received will always be taken into account for interest calculations.

Remember that to avoid delays in crediting your settlement, we need your client’s Payment Instruction.

You can expedite this process as follows:

1. Granting us access to the payment portal enabled with your client.
2. Sending us the Transfer Receipt (including the invoice numbers to be settled) to [email protected].
3. Asking your client to copy [email protected] on all payment remittance emails.
4. Forwarding the payment remittance email you receive from your client (listing all the invoices being paid and the amount paid for each) to [email protected] and [email protected].